1. Who we are
Stonewood Complex Care supports you in your home.
To do this safely, we need some information about you.
2. The information we collect
We may need:
- Your name, address, and contact details
- Information about your health and care needs
- Your care plan and risk assessments
- Medication information
- Details of your family or the people who support you
- Notes about incidents, concerns, or changes in your care
We only collect what we need to look after you properly.
3. Why we use your information
We use your information to:
- Give you safe, person centred care
- Understand your needs
- Keep you safe
- Work with your GP, nurses, therapists, and other professionals
- Meet legal and safety rules
- Improve our services
We never use your information for marketing.
4. How we keep your information safe
We keep your information secure by:
- Using password protected and encrypted systems
- Locking away paper records
- Allowing only trained staff to see your information
- Checking our systems regularly to make sure they stay safe
5. Who we share information with
We only share information when it is needed and safe.
We may share with:
- Your GP, nurses, and other NHS staff
- Local authorities and safeguarding teams
- The Care Quality Commission (CQC)
- Emergency services
- Organisations that help us provide your care
We do not share your information with anyone else unless:
- You say we can
- The law tells us to
- Someone is at risk of serious harm
6. Your rights
You have the right to:
- Ask what information we have about you
- See your records
- Ask us to correct anything that is wrong
- Ask us to delete information (in some cases)
- Ask us to use your information less
- Change your mind if you gave consent
- Complain if you are unhappy with how your information is used
We will help you understand and use these rights.
7. How long we keep your information
We keep your information only for as long as the law says we must.
When we no longer need it, we destroy it safely.
8. If something goes wrong
If your information is lost or seen by someone who should not see it, we will:
- Tell you what happened
- Explain what we are doing to fix it
- Tell the Information Commissioner’s Office (ICO) if needed
9. Talk to us
If you have questions or want to use your rights, please contact:
Stonewood Complex Care
Head of Governance / Caldicott Lead
Empress Business Centre, 380 Chester Road, Manchester, M16 9EA
We are always happy to help.
